At 99 Purity Peptides, we are committed to providing high-quality research peptides, compounds and biochemical products. Please read our Refund Policy carefully before placing an order to understand your rights and responsibilities.
01. Purpose of This Policy
This Refund Policy explains the circumstances under which refunds or exchanges are available. All products sold by 99 Purity Peptides are strictly for research use only – not for human or veterinary use, diagnosis or treatment. Refunds are provided to ensure customer satisfaction while maintaining the integrity and safety of our products.
02. Eligibility for Refunds
To qualify for a refund or exchange, your order must meet the following criteria:
- Product must be unused, unopened and in its original packaging.
- Refund requests must be submitted within 7 calendar days of receipt.
- You must provide your order number and proof of purchase.
Important: Due to the sensitive and perishable nature of research peptides, we cannot accept returns for opened or partially used products.
03. Non-Refundable Items
The following items are not eligible for a refund:
- Products that are sold under any sales campaign or through affiliates
- Any product that has been opened or used.
- Products that have exceeded their expiration date or have been mishandled by the buyer.
- Custom or bulk orders if explicitly marked as non-refundable.
04. Refund Process
To request a refund, please follow these steps:
- Contact our Customer Support team at support@99puritypeptides.com or +1 (843) 330-7365 with your order number and reason for the refund.
- Provide photos of the product and packaging if requested.
- Our team will review your request and notify you within 3–5 business days regarding approval.
- If approved, refunds will be issued via the original payment method or as store credit, depending on your preference.
- Refund processing may take up to 10 business days after approval.
Tip: Always review your order carefully before purchasing, as research-use products cannot be resold once opened.
05. Shipping & Returns
- Customers are responsible for the cost of return shipping, unless the return is due to a shipping error or damaged product.
- Products must be securely packaged for return.
- For temperature-sensitive items, ensure proper handling during shipping to avoid product compromise.
06. Damaged or Incorrect Orders
If you receive a product that is damaged or incorrect, contact us immediately:
We will arrange a replacement or refund at no additional cost. Please report issues within 48 hours of receiving your order.
07. Legal Disclaimers
- All products are for laboratory and research purposes only. Misuse of any product for human or veterinary purposes voids any refund eligibility.
- Refunds are subject to verification and company discretion, in accordance with applicable laws.
- 99 Purity Peptides reserves the right to modify this Refund Policy at any time.
Contact Us
For any questions regarding refunds, please contact our support team:
We are here to assist you with any concerns and ensure a smooth research experience with our products.
Key Takeaway: Always check your order, follow handling guidelines and contact us promptly for any issues. Our goal is to maintain safety, quality and transparency for all research-use products.
